Rental Policies & Important Information

A $100 non-refundable deposit is required for individual rental reservations.

• The deposit is applied toward the total rental price.
• The remaining balance is due 48 hours before the scheduled event unless otherwise approved in writing.
• Bookings made within 72 hours of the event require full payment at booking.
• No equipment or services will be provided until required payment has been received.
• Failure to pay by the required deadline may result in cancellation and forfeiture of payments already made.

All bookings include four hours of event use unless another duration is agreed to in writing.

• For KidZones and inflatables, setup happens before your event time and breakdown happens after it.
• Extra KidZone time is $100 per hour.
• Extra time for individual rentals starts at $50 per hour.
• All extra time must be available and arranged in writing in advance.

KidZone is different from an individual rental because it combines multiple activities, equipment, staffing, and event support into one coordinated play area for kids.

KidZone Deposits

• The deposit is applied toward the total KidZone event balance.
• The remaining balance is due 72 hours before the event.
• Bookings made within 72 hours of the event require full payment at booking. Short-notice KidZones depend on equipment and team availability and are reviewed before acceptance.
• Additions or changes to your KidZone are subject to availability and may result in additional charges.

KidZone Staffing & Supervision

• Gold includes two attendants and Ultimate includes three.
• Additional attendants are $25 per hour, per attendant, and may be required based on attendance, equipment, venue layout, duration, or safety.
• KidZone attendants support activities, equipment rules, guest flow, and overall operation.
• KidZone attendants are not babysitters or childcare providers.
• Parents, guardians, schools, churches, daycares, organizations, and event hosts remain responsible for direct supervision of participating children.

Venue, Space & Access

• Customers must provide enough space for the selected KidZone.
• The setup area must allow safe access for vehicles, equipment, team members, setup, and breakdown.
• Indoor KidZones require adequate ceiling clearance and safe spacing. We confirm what fits your venue before booking.
• Customers are responsible for obtaining venue or property-owner approval.

Power & Generator Requirements

• Available electrical access must be disclosed during booking.
• Multiple inflatables may require multiple electrical sources or generator support.
• Generator needs and pricing are based on the final setup and venue conditions.

Individual rental deposits and KidZone deposits are non-refundable.

• Payments beyond the applicable deposit may be considered for refund solely at the discretion of Lillie’s Party Experience.
• Refund decisions may consider event timing, staffing, scheduling, equipment allocation, administrative work, and travel preparation.
• No refunds will be issued once equipment has been delivered, setup has begun, or scheduled staff have arrived onsite.
• Approved rescheduling remains subject to future equipment and staffing availability.

Customer, guest, staff, and equipment safety come first.

• Outdoor rentals and KidZone Experiences are subject to safe weather and site conditions.
• Unsafe wind, lightning, storms, flooding, saturated ground, or other hazardous conditions may prevent setup or require equipment to be shut down.
• Weather-related cancellations may be eligible for rescheduling based on availability.
• Lillie’s Party Experience reserves the right to refuse, delay, modify, or discontinue operation when conditions are unsafe.

• KidZones and inflatables include delivery, setup, and breakdown.
• There is no transportation charge for KidZones and inflatables in New Castle County, DE.
• Events outside New Castle County include a travel fee based on distance, confirmed in your quote.

Site Requirements

• A safe and reasonably level setup location
• Adequate space for reserved equipment
• Proper electrical access when required
• Clear access for delivery vehicles and team members
• Accurate information about surface type, stairs, gates, dimensions, and venue limitations

Lillie’s Party Experience may refuse setup when the location is unsafe, inaccessible, hazardous, or materially different from the information provided during booking.

Installed equipment may not be moved, relocated, altered, disconnected, or tampered with after setup.

Listed giant game prices are based on customer pickup and return.

• Pickup & Return: You pick up and return the rented game.
• One-Way Service: We deliver OR pick up after your event, for an added fee.
• Round-Trip Service: We deliver and pick up after your event, for an added fee.
• Delivery fees are based on location, distance, scheduling, and equipment.
• The inflatable soccer dart board is set up by our team, like our other inflatables.

Adult supervision is required at all times.

• Equipment must be used only for its intended purpose.
• All posted and verbal safety instructions must be followed.
• No flips, wrestling, roughhousing, climbing inflatable walls, or dangerous behavior.
• Manufacturer capacity and participation limits may not be exceeded.
• Unsafe operation may result in immediate shutdown without refund.

High-attendance and public events may require attendants or additional staffing.

• Staffing may be required for crowd flow, equipment monitoring, participant safety, and equipment protection.
• Staffing needs depend on attendance, equipment, venue, duration, event type, and risk.
• Customers must provide accurate attendance estimates and event information.

Customers are responsible for rented equipment while it is under their control or in their possession.

Customers may be responsible for costs related to damage, theft, loss, vandalism, missing equipment, improper use, unauthorized relocation, excessive wear, repair, replacement, or excessive cleaning.

Equipment should be returned in substantially the same condition in which it was provided.

The following are prohibited on or around inflatable equipment:

• Face paint (face painting stations, when booked, are set up away from inflatables)
• Glitter
• Confetti
• Silly string
• Gum
• Food
• Drinks
• Sharp objects
• Pets
• Open flames

Certain equipment requires continuous access to an adequate, approved electrical source.

• Customers must disclose electrical access before the event.
• Power limitations may affect equipment placement.
• A generator may be required when suitable electrical service is unavailable. For individual rentals, a generator is $60.
• KidZone generator needs are based on the final setup.

Participation in inflatables, giant games, event activities, and rental equipment involves inherent risks.

These may include falls, slips, trips, collisions, participant contact, weather conditions, equipment misuse, ground hazards, property damage, and physical injury.

Customers must review and accept the applicable Rental Agreement & Liability Waiver before the reservation is finalized.

Photos or video may be captured at certain events for operational, documentation, insurance, training, quality-control, or promotional purposes.

Event-specific media arrangements may be addressed separately when necessary.

Customers are responsible for confirming that the venue or property owner permits the requested equipment and activities.

• Venue rules must be disclosed before setup.
• Permits, vendor fees, insurance requirements, access restrictions, and parking restrictions may affect setup or pricing.
• Indoor inflatable setups require adequate ceiling clearance and safe equipment spacing.