Rental Policies & Important Information

A $100 non-refundable booking deposit is required for standard rental reservations.

• The deposit is applied toward the total rental price.
• The remaining balance is due no later than 24 hours before the scheduled event unless otherwise approved in writing.
• No equipment or services will be provided until required payment has been received.
• Failure to make payment by the required deadline may result in cancellation and forfeiture of payments already made.

KidZone is different from a standard individual rental because it combines multiple activities, equipment, staffing, and event support into one coordinated children’s entertainment area.

KidZone Booking Retainers

The booking retainer is applied toward the total KidZone event balance.

The remaining balance is due no later than 7 days before the event.

Final equipment and activity selections should be confirmed at least 14 days before the event. Additions or changes remain subject to availability and may result in additional charges.

KidZone Staffing & Supervision

• Certain KidZone Experiences include or require Lillie’s Party Rentals attendants.
• Additional attendants may be required depending on attendance, equipment, venue layout, duration, or safety considerations.
• KidZone attendants support activities, equipment rules, guest flow, and overall operation.
• KidZone attendants are not babysitters or childcare providers.
• Parents, guardians, schools, churches, daycares, organizations, and event hosts remain responsible for direct supervision of participating children.

Venue, Space & Access

• Customers must provide sufficient space for the selected KidZone Experience.
• The setup area must provide safe access for vehicles, equipment, team members, setup, and breakdown.
• Indoor experiences require adequate ceiling clearance and safe spacing.
• Customers are responsible for obtaining venue or property-owner approval.

Power & Generator Requirements

• Available electrical access must be disclosed during booking.
• Multiple inflatables may require multiple electrical sources or generator support.
• Generator requirements and pricing are determined by the final setup and venue conditions.

Standard booking deposits and KidZone booking retainers are non-refundable.

• Payments beyond the applicable deposit or retainer may be considered for refund solely at the discretion of Lillie’s Party Rentals.
• Refund decisions may consider event timing, staffing, scheduling, equipment allocation, administrative work, and travel preparation.
• No refunds will be issued once equipment has been delivered, setup has begun, or scheduled staffing has arrived onsite.
• Approved rescheduling remains subject to future equipment and staffing availability.

Customer, guest, staff, and equipment safety come first.

• Outdoor rentals and KidZone Experiences are subject to safe weather and site conditions.
• Unsafe wind, lightning, storms, flooding, saturated ground, or other hazardous conditions may prevent setup or require equipment to be shut down.
• Weather-related cancellations may be eligible for rescheduling based on availability.
• Lillie’s Party Rentals reserves the right to refuse, delay, modify, or discontinue operation when conditions are unsafe.

Customers must provide a suitable, accessible, and safe setup area.

• A safe and reasonably level setup location
• Adequate space for reserved equipment
• Proper electrical access when required
• Clear access for delivery vehicles and team members
• Accurate information regarding surface type, stairs, gates, dimensions, and venue limitations

Lillie’s Party Rentals may refuse setup when the location is unsafe, inaccessible, hazardous, or materially different from the information provided during booking.

Installed equipment may not be moved, relocated, altered, modified, disconnected, or tampered with after setup.

Listed giant-game prices are based on customer pickup and customer return.

• Customer Pickup & Return: Customer picks up and returns the rented game.
• One-Way Service: Lillie’s may provide delivery OR post-event pickup for an additional fee.
• Round-Trip Service: Lillie’s may provide both delivery and post-event pickup for an additional fee.
• Travel/service pricing is based on location, distance, scheduling, and equipment requirements.

Adult supervision is required at all times.

• Equipment must be used only for its intended purpose.
• All posted and verbal safety instructions must be followed.
• No flips, wrestling, roughhousing, climbing inflatable walls, or dangerous behavior.
• Manufacturer capacity and participation limits may not be exceeded.
• Unsafe operation may result in immediate shutdown without refund.

High-attendance and public events may require event attendants or additional staffing.

• Staffing may be required for crowd flow, equipment monitoring, participant safety, and equipment protection.
• Staffing requirements depend on attendance, equipment, venue, duration, event type, and risk.
• Customers must provide accurate attendance estimates and event information.

Customers are responsible for rented equipment while it is under their control or in their possession.

Customers may be responsible for costs associated with damage, theft, loss, vandalism, missing equipment, improper use, unauthorized relocation, excessive wear, repair, replacement, or excessive cleaning.

Equipment should be returned in substantially the same condition in which it was provided.

The following are prohibited on or around inflatable equipment:

• Face paint
• Glitter
• Confetti
• Silly string
• Gum
• Food
• Drinks
• Sharp objects
• Pets
• Open flames

Certain equipment requires continuous access to an adequate and approved electrical source.

• Customers must disclose electrical access before the event.
• Power limitations may affect equipment placement.
• A generator may be required when suitable electrical service is unavailable.
• Generator requirements may differ between standard rentals and KidZone Experiences.

Participation in inflatable attractions, giant games, event activities, and rental equipment involves inherent risks.

These may include falls, slips, trips, collisions, participant contact, weather conditions, equipment misuse, ground hazards, property damage, and physical injury.

Customers must review and accept the applicable Rental Agreement & Liability Waiver before the reservation is finalized.

Photographs or video may be captured at certain events for operational, documentation, insurance, training, quality-control, or promotional purposes.

Event-specific media arrangements may be addressed separately when necessary.

Customers are responsible for confirming that the venue or property owner permits the requested equipment and activities.

• Venue rules must be disclosed before setup.
• Permits, vendor fees, insurance requirements, access restrictions, and parking restrictions may affect setup or pricing.
• Indoor inflatable setups require adequate ceiling clearance and safe equipment spacing.